Home / Service & Support
Service & Support

From first inquiry to after-sales, in one place

Our project process, genuine spare parts and accessories, and after-sales coverage for the full MR range.

How We Work

From request to resolution, in five steps

One process for repairs, exchanges, and parts requests — a dedicated engineer follows your case end to end.

01

Submit a Request

Contact support with your pump model, serial number, and the issue you're seeing.

02

Evaluation

Our engineers review the case and confirm the path — repair, exchange, or parts — with cost and turnaround.

03

Loaner Pump

If your line can't stop, we provide a loaner unit from our rental fleet while yours is serviced.

04

Service or Shipment

We schedule on-site support, or arrange for the pump to be shipped to our service center.

05

Repair & Return

Your pump is inspected, repaired, tested, and returned — the loaner is swapped back at the same time.

Genuine Accessories & Spare Parts

Original parts, for every MR model

Genuine wear parts and filtration accessories, sold individually or as service kits. All parts below fit every MR model.

O-Rings
O-Rings
Drive / Driven Gears
Drive / Driven Gears
Deep Groove Ball Bearings
Deep Groove Ball Bearings
Valve Ball
Valve Ball
Shaft
Shaft
Pump Body
Pump Body
Motor-Side Bearing Housing
Motor-Side Bearing Housing
Oil Seal
Oil Seal
Fluorine Oil
Fluorine Oil
Vibration-Damping Feet
Vibration-Damping Feet

HW-Series Inlet Filters

HW25 / HW40
SpecHW25HW40
Working pressure range1–10⁵ Pa1–10⁵ Pa
Filtration efficiency≥99%≥99%
Filtered particle size≥2–5 μm≥2–5 μm
Filter mediaPaper / polyester fiberPaper / polyester fiber
Inlet / outlet flangeKF25 / KF25KF40 / KF40
Weight1 kg2 kg

Protects the pump from dust and particulate carried in the inlet gas stream — used across vacuum coating, food and pharmaceutical processing, ceramics and glass manufacturing, vacuum furnaces, and vacuum packaging lines.

HXW-Series Exhaust Silencers

HXW25 / HXW40
SpecHXW25HXW40
Working pressure range1–10⁵ Pa1–10⁵ Pa
Filtration efficiency≥99%≥99%
Filtered particle size≥2–5 μm≥2–5 μm
Filter mediaPaper / polyester fiberPaper / polyester fiber
Inlet flangeKF25KF40
Weight0.34 kg6.00 kg

Reduces exhaust noise from dry vacuum pumps and filters dust from the exhaust stream — suited to vacuum systems that need a quiet, clean, oil-free working environment.

After-Sales

Support that stays with the pump

Coverage from commissioning through the full service life of your MR units.

365Days a year, 24 hours a day

Technical support is available year-round, including on-site response at your facility when a production line is down.

Technical Support

Email us for sourcing, drawing, and process questions.

contact@torrenvacuum.com

Warranty & Response

Standard 12-month warranty on all MR pumps.

Production accounts get a response within 24 hours. On-site support is available and scheduled based on your location.

Spare parts and accessory kits ship from stock for all current MR models.

Loaner pumps are available from our rental fleet for the duration of any repair.