Our project process, genuine spare parts and accessories, and after-sales coverage for the full MR range.
One process for repairs, exchanges, and parts requests — a dedicated engineer follows your case end to end.
Contact support with your pump model, serial number, and the issue you're seeing.
Our engineers review the case and confirm the path — repair, exchange, or parts — with cost and turnaround.
If your line can't stop, we provide a loaner unit from our rental fleet while yours is serviced.
We schedule on-site support, or arrange for the pump to be shipped to our service center.
Your pump is inspected, repaired, tested, and returned — the loaner is swapped back at the same time.
Genuine wear parts and filtration accessories, sold individually or as service kits. All parts below fit every MR model.
| Spec | HW25 | HW40 |
|---|---|---|
| Working pressure range | 1–10⁵ Pa | 1–10⁵ Pa |
| Filtration efficiency | ≥99% | ≥99% |
| Filtered particle size | ≥2–5 μm | ≥2–5 μm |
| Filter media | Paper / polyester fiber | Paper / polyester fiber |
| Inlet / outlet flange | KF25 / KF25 | KF40 / KF40 |
| Weight | 1 kg | 2 kg |
Protects the pump from dust and particulate carried in the inlet gas stream — used across vacuum coating, food and pharmaceutical processing, ceramics and glass manufacturing, vacuum furnaces, and vacuum packaging lines.
| Spec | HXW25 | HXW40 |
|---|---|---|
| Working pressure range | 1–10⁵ Pa | 1–10⁵ Pa |
| Filtration efficiency | ≥99% | ≥99% |
| Filtered particle size | ≥2–5 μm | ≥2–5 μm |
| Filter media | Paper / polyester fiber | Paper / polyester fiber |
| Inlet flange | KF25 | KF40 |
| Weight | 0.34 kg | 6.00 kg |
Reduces exhaust noise from dry vacuum pumps and filters dust from the exhaust stream — suited to vacuum systems that need a quiet, clean, oil-free working environment.
Coverage from commissioning through the full service life of your MR units.
Technical support is available year-round, including on-site response at your facility when a production line is down.
Email us for sourcing, drawing, and process questions.
Standard 12-month warranty on all MR pumps.
Production accounts get a response within 24 hours. On-site support is available and scheduled based on your location.
Spare parts and accessory kits ship from stock for all current MR models.
Loaner pumps are available from our rental fleet for the duration of any repair.